Our site, www.rozeedigital.co.uk, is owned and operated by Rozee Digital Ltd, a limited company registered in England and Wales under 11895784, whose registered address is 19 Poplar Drive, Yeovil, Somerset, England, BA21 3UL. Our VAT number is GB 402 1837 35.
What this Policy covers
Rozee Digital handles personal data both as a controller – such as in respect of your account with us and as a processor on behalf of clients using our marketing services – such as tracking the number of enquiries we generate through our campaigns. This Policy applies to our use of all data collected directly by us as a data controller or processed by us on behalf of third parties, as data processor, in relation to your use of our site or services.
The data we collect
We may collect and process the following information:
1. Information that you provide to us, via your use of our site or services, where you voluntarily consent to submitting it, for example, when:
- filling in forms or fields on our site,
- accessing and interacting with services provided by us; or
- corresponding with us in any way.
The information that you provide to us may include personal data such as name, email address, correspondence details, company details for invoicing purposes, financial details for third-party services or other such data, pertaining to you in relation to services that you procure from us.
2.1. Information around your (internet protocol) IP, browser type and related information, operating system and related technical data.
2.2. Information pertaining to your use of our site, including full URL data, use or view of services and site performance and usage data pertaining to your visit.
2.3. Information that we process on behalf of third parties whom you interact with whilst using our site or who employ our services to facilitate their interaction with you and whom we partner with, including providers of analytics, financial services, professional and other services.
How we use your data
All Personal data is stored securely in accordance with the principles of Data Protection Legislation. For more details on security see the next section, below.
- We use data, including Personal Data, collected from you, to facilitate your use of our site, services, and those of third parties with whom you wish to interact. This includes:
- Your access to our site;
- Supplying services as well as those of permitted third parties to you or providing you with information about the same;
- Personalising and tailoring our services for you;
- Responding to communications from you;
- Notifying you of changes to services;
- Market research;
- Analytics pertaining to our site; and
- To make suggestions and recommendations to you about products and services that may interest you.
- With your affirmative consent, (which you may revoke at any time by clicking a link to unsubscribe, in our email communication with you or by contacting us at firstname.lastname@example.org) and/or where permitted by law, we may also use your data for marketing purposes, which may include contacting you by email or in-site notification, with information, news and offers on our services. And with your affirmative consent (which you may revoke at any time by clicking a link to unsubscribe, or by contacting us at email@example.com) and/or where permitted by law, we may also allow permitted third parties to contact you in respect of their goods and services, strictly as they relate to your use of our site or services. We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under Data Protection Legislation including the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011, and 2015.
How and where we store your data
We only keep your data for as long as we need to in order to use it as described above, and/or for as long as we have your permission to keep it and/or as required under Data Protection Legislation.
- Your data will only be stored within the European Economic Area (“the EEA”). Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure data collected through our site.
- Steps we take to secure and protect your data include:
- Encrypting communication between users and our servers by enforcing SSL.
- Applying proactive security best practices.
- Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting data to us via the internet.
Do we share your data?
We may share your data with other companies where we have a legitimate interest to do so.
- We contract with third parties to provide them with services to help facilitate your engagement with their products and services and also to supply products and services to you on our behalf. These may include payment processing, delivery of goods and services, due diligence searches, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to your personal data. Where any of your personal data is required for such a purpose, we will ensure that your data is processed securely, and in accordance with Data Protection Legislation.
- We will only process personal data where we have a lawful basis for doing so. This will be because:
- You have given us clear, unambiguous affirmative consent to do so; or
- The processing is necessary to fulfill a contract that you have entered into or as a preliminary to you entering into a contract.
- We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personal data. We may from time to time share such anonymised data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used in compliance with Data Protection Legislation.
- In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you to share your personal data in such circumstances and will comply as required with any legally binding request that is made of us.
If our business changes hands
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
How you can control your data
When you submit personal data to us you will be given options to restrict our use of your data. We aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-in or opt-out of receiving emails from us or select third parties which you may do by declining the option to receive such communications at the point of accessing the services or by unsubscribing using the links provided in our emails.
Your right to withhold information
Where your personal data is a prerequisite for the operation of that service you may be required to submit or allow for the collection and processing of certain data. We will advise you at the point that you seek access to such services. Where, in such circumstances, you chose to withhold any personal data requested by us, it may not be possible to use the services that you are requesting access to.
How you can access your data
Subject to the provision of this Clause, you have the legal right to:
- Ask for a copy of any of your Personal Data controlled by us;
- Correct any information that is controlled by us;
- Delete information controlled by us.
Where we process your data on behalf of a third party (who is the data controller) you should make requests in the first instance to them.
We will not charge a fee for complying with such requests unless if your request is considered to be repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.
Requests should be made by email to info @ rozeedigital.com
Where we are the controller of the personal data that you have requested, we will respond to the request within one month, unless the request is particularly complex.
As data controller, we may exercise the right to withhold details of personal data requested by you where disclosure would adversely affect the rights and freedoms of others.
Users 16 and under
If you are aged 16 or under, you are not eligible to use Rozee Digital’s services. Users who fall into this category are not allowed to provide us with their personal information.
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows and record information about your online preferences.
What Cookies do we use and what for?
Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.
We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.
By using our site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. We use third-party cookies on our site for analytics, advertising, social media interaction and logged administrative purposes. For more details, please refer to the above table. These Cookies are not integral to the functioning of our site.
All Cookies used by and on our site, are used in accordance with current UK and EU Cookie Law.
See the table below for the list of Cookies used by our site:
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
|Click here for an overview of privacy at Google
|Click here for an overview of privacy at Facebook
|To remember your logged in Twitter session.
|Click here for an overview of privacy at Twitter
|The main cookie for tracking our visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
|Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.*
|This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission (when you send us an enquiry) and used when de-duplicating contacts. This helps us provide you with better service.
|This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the _hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
|Whenever HubSpot changes the session cookie, this cookie is also set. It is set to 1 and used to determine if the user has restarted their browser.
|This cookie is used to recognize visitors who chat with us via the messages tool. If the visitor leaves our site before they’re added as a contact, they will have this cookie associated with their browser. If we have a history of chatting with a visitor and they return to our site later in the same cookied browser, the messages tool will load the conversation history with that visitor, which helps us provide a better experience.
|A functional cookie used by our content management system for administrative sessions.
TYPES OF COOKIES USED
We use ‘analytical’ cookies which, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the website are most popular. This helps us gather feedback so that we can improve our website. Our analytics cookies include Google Analytics and HubSpot. To opt-out of Google Analytics, click here or to find out more information about Google Analytics security and privacy click here.
We may use Remarketing with Google Analytics to advertise online and make ads more relevant. Remarketing cookies will be used by third parties (including Google) to show our ads on websites other than our own.
Both us and third parties (including Google) will also use Remarketing cookies – both first-party (such as Google Analytics) and third-party – to serve more relevant ads to users based on past visits to our website, whether those users are on our website or on other websites. To opt-out of Remarketing or to control your ad preferences, click here. Remarketing cookies expire 90 days from the time that the cookie is set or updated (whichever the later).
In order to enhance your internet experience and to make the sharing of content easier, some pages on our website contain tools or applications that are linked to third party social media providers such as Facebook, Twitter or LinkedIn. Through these tools or applications, the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s website for further details about how they use them.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided below.
In addition, most advertising networks offer you a way to opt-out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. You may opt-out by clicking here: http://preferences.truste.com/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.
Promotions and Offers:
TERMS & CONDITIONS
These Terms & Conditions set out the basis under which we do business and are designed to offer both parties protection in the unlikely event of a dispute. Clients should note that, by instructing Rozee Digital Ltd. to act for them, they accept these Terms and Conditions in full and without variation.
1 Estimates and Charges
1.1 Estimates and quotations are based on information supplied by the Client, the anticipated size and complexity of the work and current design and production costs. Unless otherwise agreed in advance, our charges are subject to reasonable variation to reflect changes in any of these factors.
1.2 Charges for Packaged Design services are subject to variation without notice and the current pricing should be confirmed before placing an order. Any of the services we offer may be withdrawn at any time without notice. The features included in our Packaged Design services are subject to revision and / or withdrawal at any time without notice and current features should be confirmed before placing an order.
1.3 We will give the Client a fixed price for agreed artwork (if required) at the outset so there will be no unexpected charges later.
1.4 Rozee Digital Ltd. is VAT registered, so VAT is payable in addition to any charges stated.
1.5 All preliminary, experimental or additional work carried out by agreement or at the Client’s express request will be charged for at the usual rate for the job according to our current pricing.
1.6 Content for the site should be given to us as soon as possible, preferably during the design phase. Once the site is complete and content is given, any later change of content will incur an extra charge, calculated on an hourly basis.
1.7 Typing charges will be incurred for any copy not supplied in electronic format (such as e-mail or in Word).
1.8 The initial design work is an idea of what a completed website will look like. However, Clients should bear in mind that its final appearance cannot be guaranteed to be identical to its appearance at the design stage.
1.10 Every site we build is thoroughly tested in the latest versions of the following browsers: Firefox; Chrome & Safari. However, Clients should understand that, despite our best efforts, the appearance of a particular website across these browsers might not always be identical.
2.1 Proofs will be submitted for Client approval and Rozee Digital Ltd. will not be held liable for any errors or omissions not corrected by the Client in these proofs. Any subsequent Client alterations and consequent additional proofs will be charged at our usual rate.
2.2 Graphic design proofs are submitted in the form of a PDF document sent as an attachment via e-mail. For any graphic design work Clients will receive a visual of their proposed order and be required to provide written confirmation before going to print (if print is desired) that the layout, copy and artwork are correct. If alterations are required, these will be charged for accordingly at our usual rate. The Company will not be held responsible for any errors overlooked by the Client, no matter how prominent.
3 Payment and Delivery
3.1 Work is accepted on the basis of an advance payment, as indicated in your proposal, being received before commencement, unless otherwise agreed in advance.
3.2 If work is delayed awaiting action by the Client for a period exceeding 30 days, payment to cover work already carried out will become due immediately.
3.3 Clients on maintenance or marketing agreements are expected to pay a fixed fee agreed in advance by standing order or Direct Debit until the contract is cancelled.
3.4 Rozee Digital Ltd is not responsible for loss of data or business incurred by the Client through non-payment of services.
4.1 The limit of liability will be restricted to the cost of the services provided by Rozee Digital Ltd. and no liability will be accepted for consequential losses of any kind. This includes, for Internet-related services, loss of trade owing to temporary malfunction.
4.2 Goods shall be delivered as soon as they are ready and whilst every effort is made to ensure that the Company meets its pre-arranged delivery dates, there are no guarantees as to those dates. Therefore, Rozee Digital Ltd. can accept no responsibility for any costs or losses of income sustained by the Client due to production delays, howsoever caused.
4.3 If a Client delays the working process by not responding or not delivering the content on time, this will subsequently affect the deadline, and Rozee Digital Ltd. will not take responsibility for any such delays so occasioned. Furthermore, no liability will be accepted for delays or failure to complete work owing to acts or omissions of third parties, force majeure and other circumstances beyond the control of Rozee Digital Ltd.
4.4 For Web Design work, owing to the inherent limitations in Internet technologies, Rozee Digital Ltd. cannot guarantee accuracy in colour reproduction, page formatting or the universal availability of website design functions.
4.5 If a site is set up for e-commerce, we need at least a week for testing with the payment process in place (Barclays, Secure Trading, Worldpay, Paypal, etc.)
4.6 During an online payment process, we can try to predict what a user may do, but Rozee Digital Ltd. can take no responsibility for lost transactions due to actions we cannot control, such as a user closing their browser before being redirected to a confirmation page, or through malicious use.
4.7 Rozee Digital Ltd. is not responsible for registration or management of any external services, such as Paypal, Worldpay, other hosting companies, or domain names registrants.
4.8 If a Client chooses Paypal, Worldpay or any other online payment process, it is their responsibility to learn how that process works. Rozee Digital Ltd. can only recommend services with which we have worked and have experience.
4.9 Rozee Digital Ltd. cannot assume responsibility for the performance of sites that are not hosted with us. Rozee Digital Ltd uses 3rd party hosting suppliers and, in the event of a problem with any site hosted on our servers, would do anything possible to rectify any such problem, although we cannot take any responsibility for the speed of response or quality of work by those 3rd parties.
4.10 Rozee Digital Ltd. is not responsible for domain names that were not bought or hosted by us.
4.11 Rozee Digital Ltd. is not responsible for any DNS changes not carried out by us.
4.12 Clients should note that DNS changes usually take around 48 hours to fully propagate. During this time any web site might not be available for viewing. Clients should be aware that during this period there may be some e-mail downtime as well.
4.13 In cases where the hosting of an existing web site is transferred to Rozee Digital Ltd., Clients are advised to provide us with their desired e-mail addresses so we can avoid any e-mail downtime.
4.14 Despite our best efforts SEO (Search Engine Optimisation) does not guarantee improvement in ranking. We follow guidelines proposed by the most popular search engines (Google, Bing, etc). Improvement usually happens gradually over a long period of time, hence we recommend that the optimisation campaign should be carried out over at least 6 months.
4.15 Clients should note that the purchase of a content management system (CMS) does not include future upgrades to the system. This is only available through a maintenance contract, which can be made available at an additional monthly / yearly charge.
4.16 In case of 3rd parties’ interference with the files uploaded on the hosting server (for example hacker’s attacks or other companies commissioned by the client to maintain or update the files) Rozee Digital Ltd takes no responsibility of the site going down or not working properly, and to fix any problems caused by these interferences we reserve the right to charge at our hourly rate.
5 Content provided by Clients
5.1 Rozee Digital Ltd. reserves the right to decline the use of low-resolution or poor-quality images. In the interests of maintaining quality and performance on the Web, original high-resolution images should be supplied.
5.2 The Client may give exact and detailed instructions for copy and layout submitted in clear printing or type, or, in the case of layout, explicit draft format, but it must be understood that we will prepare artwork for the Client’s order in accordance with our professional judgment. We cannot be held responsible for errors arising from ambiguities.
5.3 Rozee Digital Ltd. reserves the right to make spelling and grammatical corrections prior to proofing and approval by the Client.
5.4 The Client must ensure that all materials submitted are legal and suitable for publication. This includes careful attention to avoid copyright and trademark infringements.
5.5 Rozee Digital Ltd. will refuse to work with any materials that are, or may be considered to be, illegal, obscene, libellous, inappropriate or otherwise unsuitable for publication.
5.6 Notwithstanding the above, the Client agrees to indemnify Rozee Digital Ltd. against any claims and costs incurred as a result of publishing content for the Client that is, or may be considered to be, illegal, obscene, libellous, inappropriate or otherwise unsuitable for publication or which constitutes, or may be considered to constitute, an infringement of rights.
6 Materials provided by Clients
6.1 All materials submitted will be at the Client’s risk, both when in transit and while held by Rozee Digital Ltd. Clients are advised to insure their materials against any loss or damage as appropriate.
7.1 Should artwork be supplied, every care and consideration is taken while the goods are entrusted to the Company, though no responsibility can be accepted by the Company for any damage or loss occasioned to such goods, howsoever caused. Accepted artwork / photographs will be taken as production-ready and will not be altered in any way except on the Client’s written instructions and in that event, no responsibility will be accepted for any errors in them not being corrected by the Client.
8.1 Misuse of System Resources
The Client is solely responsible for all content on their server space. It is the Client’s responsibility to ensure that the contents of their website comply with all applicable UK laws and EU directives, and that any content hosted within their server space do not infringe upon the intellectual property rights of third parties.
Misuse includes but is not limited to employing applications, scripts, hot-linking, or any files served files that consume excessive CPU time (beyond their allotted server space), network capacity, disk input/output or storage space.
8.2 Fair Usage
We operate a “fair use policy” on our hosting service in order to ensure that all clients have acceptable performance at peak times (business working hours 9am to 6pm). If you are found to be using a disproportionate amount of bandwidth for your services at peak times you may be asked to reduce your usage, or move to an alternative service. Failure to remedy this situation may result in your service being terminated or restricted. As a guideline, if you do not regularly exceed your capped limits you should not consider this a concern.
Rozee Digital Ltd may take action to restrict, suspend or terminate the Client’s use of the hosting service for any use in excess of these limits unless:
(a) the Client’s usage is reduced immediately; or
(b) the Client upgrades to a hosting plan appropriate for the usage, or purchases additional capacity
In the event that the Client does not comply with (a) or (b), Rozee Digital Ltd shall raise an invoice for the retrospective amount due and issue in the next billing cycle.
9.1 Any confirmed order subsequently cancelled for any reason by the Client will be charged at a minimum of 10% of the total quoted cost + VAT. Where the Client cancels any order after receiving a proof a charge will be made for the cost of the proof and work involved up to that point. In the event that the Client cancels any order after production has already started a charge of 50% of the total cost + VAT will be charged and if cancellation takes place once printing is in progress, a charge of 100% of the total cost + VAT is due. None of those charges is refundable.
10.1 The Company shall be entitled to refuse any order which they feel they cannot complete for whatever reason.
11.1 Complaints or claims regarding invoices or quality of work will not be entertained unless lodged by the Client within seven days of the receipt of goods.
12.1 In the event that the Client is unable to settle business debts, for whatever reason, Rozee Digital Ltd. reserves the right to cease work on behalf of the Client and charge for work already carried out with immediate effect.
13 Inclusion of Client work in Rozee Digital Ltd. portfolio
13.1 Rozee Digital Ltd. reserves the right to reproduce copies of the Client’s completed work in its portfolio for the purposes of advertising and promotion unless otherwise agreed in writing.
14 Design credit and link to Rozee Digital Ltd. website
14.1 A design credit will be included on all pages of websites that we design. Each credit will be hyperlinked to the Rozee Digital Ltd. website.
15 Revisions to our Terms and Conditions
15.1 We reserve the right to alter our Terms and Conditions at any time without prior notice and Clients should confirm our current Terms and Conditions before placing an order.
16 Complaints Procedure
16.1 If for any reason a Client should feel that the service provided by Rozee Digital Ltd. has not met their expectations, they should write with full details of their complaint to:
The Managing Director, Rozee Digital Ltd., The Office, 20 Gray Place, Ottershaw, KT16 0GB, who will undertake to deal with their complaint quickly and fairly.
16.2 In the event that this does not satisfactorily resolve the matter, the Client will be referred to an Independent Arbitrator who shall be appointed under the Terms of the Arbitration Act 1996 and whose decision shall be final.
17.1 Any dispute arising under these Terms & Conditions and any other terms of contract between Rozee Digital Ltd. and the Client shall be governed by and construed in accordance with the laws of England and each of the parties hereto submit themselves to the jurisdiction of the English Courts.
18 Terms & Conditions for the Gift Card
Buying Power: The applicant must possess decision-making authority or buying power within their company.
Ad Expenditure: The company must be spending over $10,000 or £10,000 per month on advertisements.
Revenue Requirement: Monthly revenue of the company should exceed $25,000 or £25,000.
Conversion Rate: The company must maintain a conversion rate of above 1%.
This gift card will be provided after an introductory or audit call and verification of the above criteria. Rozee Digital reserves the right to validate the information provided by the prospect.
This Card can be used to purchase products/services offered by Rozee Digital or its participating partners at the time of advertisement. The specific companies or partners will be subject to Rozee Digital’s discretion and may change without prior notice. The Card cannot be exchanged for cash or transferred.
Unless otherwise stated, this card will expire 12 months from the date of issue.
Lost or stolen cards will not be replaced.
This card is non-refundable.
Rozee Digital reserves the right to modify these terms and conditions without prior notice.